Cash on Delivery Related Questions:

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  Is Cash on Delivery available for a Domestic shipping address?

  Yes, we provide Cash on Delivery service in India.
  

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  Is Cash on Delivery available for an international shipping address?

  No, cash on delivery service is not available for International Orders.
  

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  Is there any limit on the cart value for me to order as COD?

  Orders of cart value between INR 1000 to INR 10,000 eligible for COD service.
  

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  Can I place as many orders as I wish by way of COD?

  No, you can place a maximum of 2 COD orders in a day.
  

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  Can I Open my Order Before the Payment?

  The package can be opened only after making the payment. The order amount should be paid in full at the receipt of the product. 
  

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  What are the other terms and conditions for Cash on Delivery?

  Once the order is placed successfully, there will be a confirmation call from our support center for validation of order. If the confirmation call is unanswered we reserve the rights to cancel the order.
  

Cancel / Returns and Refunds :

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  Can I cancel my order?

  Yes, you can cancel your order before confirming it by our team. Once your order is confirmed then you won't be allow to cancel it.

  
  
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  The product that I received was damaged and I want to return it. What do I do?

  For Domestic Order’s:

  In the unlikely event that the product delivered is in damaged condition, In this condition you are eligible for return or exchange the product that you have purchased from us. You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You can initiate your return request within 2 days. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Call us on 7300007408 or write to support@bibelotjewels.com.  

  For International Order’s:
  

  In the unlikely event that the product delivered is in damaged condition, In this condition you are eligible for return or exchange the product that you have purchased from us. You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You can initiate your return request within 7days. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Write us to support@bibelotjewels.com.
  

  
  
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  How will I receive my refund?

  For Domestic Order Refund:

  In order to be eligible for a refund, you have to return the product within 2 calendar days of your purchase. The product must be in the same condition that you receive it. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. It may take 5 to 10 business days.

  For International Order Refund:

  In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase. The product must be in the same condition that you receive it. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

Shipping Related

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  Do I need to pay shipping / delivery charges?
  There are no shipping/delivery charges.